Factory orders?
TERMS AND CONDITIONS
All orders are subject to approval by our main office. Processed orders may not be cancelled by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment. Delivery agreements are contingent upon unavoidable casualties, accidental delays in transportation facilities and other delays that are unavoidable or beyond our control.
TERMS
Our products are shipped to F.O.B (for international, Ex-Works), and become your property upon delivery to the transporting carrier. We accept payments with All Major Credit Cards.
PREPAID ORDERS
Please note that, for all orders requiring prepayment, a cashier’s or certified check is required unless your company check has been previously approved by our Credit Department. A wire transfer can be arranged to meet your needs for rush shipments. Payments may also be charged to VISA or MASTERCARD.
PRICING TERMS
The prices in the catalog or price list supersede those published in any previous catalog or price list. We attempt to maintain published prices, however, due to market conditions or price increase on raw materials, our prices may change without notice.
MINIMUM ORDER REQUIREMENTS
Our minimum order is $300.00, excluding freight cost and shipped to one location. On orders for less than $300.00 net, a $10.00 service charge will be added. NO EXCEPTIONS.
AT-ONCE ORDERS
Normally we ship at once within 72 hours. If stock is not available, we usually cancel the order and ask the customer to reorder. We do not process back orders.
SPECIAL ORDERS
We will be happy to quote special packs and assortments of stock merchandise. Completely custom-designed products are also possible. Please contact our Home Office for terms and quotes on special production, a process that takes a minimum of 1 week.
EXPORTS
Shipments and terms will be arranged by our Export Department. All prices quoted are payable in U.S. Dollars, with exchange risks to be borne by the buyer.
CLAIMS AND RETURNS
All claims for damaged merchandise or shortage of products must be reported within 7 work days of received shipment. Goods that have been damaged during transit are the responsibility of the carrier, but we will assist you in filing a claim. Retain the original packing materials for inspection by the carrier’s claim agent. Our products are not returnable except for reasons of shipping errors, stock defects, or workmanship. You must receive prior authorization for returns. Any authorized return for reasons other than a defect or our own error will be credited, less transportation charges and a 25% re-handling charge will be added. A 50% re-handling charge will apply to any unauthorized return.