Factory orders?

TERMS AND CONDITIONS

All orders are subject to approval by our main office. Processed orders  may not be cancelled by the buyer. We will, however, do our best to  accommodate additions if they are received before the order is packed  for shipment. Delivery agreements are contingent upon unavoidable  casualties, accidental delays in transportation facilities and other delays  that are unavoidable or beyond our control.

TERMS

Our products are shipped to F.O.B (for international, Ex-Works), and become your property upon delivery to the transporting  carrier. We accept payments with All Major Credit Cards.

PREPAID ORDERS

Please note that, for all orders requiring prepayment, a cashier’s or  certified check is  required unless your company check has been  previously approved by our Credit Department. A wire transfer can be  arranged to meet your needs for rush shipments. Payments may also be  charged to VISA or MASTERCARD.

PRICING TERMS

The prices in the catalog or price list supersede those published in any  previous catalog or price list. We attempt to maintain published prices,  however, due to market conditions or price increase on raw materials,  our prices may change without notice.

MINIMUM ORDER REQUIREMENTS

Our minimum order is $300.00, excluding freight cost and shipped to  one location. On orders for less than $300.00 net, a $10.00 service charge  will be added. NO EXCEPTIONS.

AT-ONCE ORDERS

Normally we ship at once within 72 hours. If stock is not available, we  usually cancel the order and ask the customer to reorder. We do not  process back orders.

SPECIAL ORDERS

We will be happy to quote special packs and assortments of stock  merchandise. Completely custom-designed products are also possible.  Please contact our Home Office for terms and quotes on special  production, a process that takes a minimum of 1 week.

EXPORTS

Shipments and terms will be arranged by our Export Department. All  prices quoted are payable in U.S. Dollars, with exchange risks to be borne  by the buyer.

CLAIMS AND RETURNS

All claims for damaged merchandise or shortage of products must be  reported within 7 work days of received shipment. Goods that have been  damaged during transit are the responsibility of the carrier, but we will  assist you in filing a claim. Retain the original packing materials for  inspection by the carrier’s claim agent. Our products are not returnable  except for reasons of shipping errors, stock defects, or workmanship. You  must receive prior authorization for returns. Any authorized return for  reasons other than a defect or our own error will be credited, less  transportation charges and a 25% re-handling charge will be added. A  50% re-handling charge will apply to any unauthorized return.